Privacy Policy

Last updated: November 2025

Note: This Privacy Policy is a template for the Reading Drain Cleaning website. Before the site goes live, it must be reviewed and completed by the site operator to include their actual legal name, registered address, ICO registration details (if applicable), and any third-party services actually in use. This template is provided in good faith but does not constitute legal advice.

1. Who We Are

Reading Drain Cleaning is an enquiry referral service operated at this website. We connect residents in Reading and Berkshire with local drainage specialists. We are not a drainage company.

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If you have any questions about this Privacy Policy or how we handle your data, you can contact us via the enquiry form.

2. What Data We Collect

When you submit an enquiry through this website, we collect the following information:

  • Your name
  • Your email address
  • Your phone number
  • Your postcode
  • Details of your drain problem as provided in the enquiry form
  • Any other information you voluntarily include in your message

We may also collect standard server log data (such as IP address, browser type, and pages visited) for security and performance purposes. This data is not used to identify individual users.

3. How We Use Your Data

We use the information you provide solely to:

  • Pass your enquiry to a local drainage specialist who covers your area
  • Follow up on your enquiry if necessary
  • Respond to any messages or questions you send us

We do not use your data for email marketing, profiling, automated decision-making, or any purpose other than handling your enquiry.

4. Who We Share Your Data With

Your enquiry details — name, contact information, postcode, and job description — are shared with the drainage specialist we match you with. This sharing is necessary to fulfil the purpose of the enquiry service.

We share your data with one provider at a time. We do not sell your data to data brokers or pass your enquiry to multiple companies simultaneously.

We may also process enquiry data through our form submission provider:

  • [PLACEHOLDER — INSERT FORM PROVIDER, e.g. Formspree (formspree.io), and link to their Privacy Policy]

5. Legal Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following basis:

  • Legitimate interests (Article 6(1)(f)): To operate the enquiry referral service and connect you with a suitable drainage specialist.
  • Consent (Article 6(1)(a)): By submitting the enquiry form, you consent to your details being passed to a local drainage specialist as described above.

6. How Long We Keep Your Data

We retain enquiry data for a period of 12 months from the date of submission, after which it is securely deleted. If you request deletion before this period, we will act on that request within 30 days (see Section 8 — Your Rights).

7. Data Security

We take reasonable precautions to protect your data, including using HTTPS encryption on this website and secure submission methods. We do not store payment information.

No data transmission over the internet is entirely secure. By submitting an enquiry, you accept the inherent risks of providing information online.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access — to request a copy of the data we hold about you
  • Right to rectification — to request corrections to inaccurate data
  • Right to erasure — to request deletion of your data
  • Right to restrict processing — to request that we limit how we use your data
  • Right to object — to object to our processing of your data
  • Right to data portability — to receive your data in a machine-readable format

To exercise any of these rights, please contact us via the enquiry form. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk, or by calling 0303 123 1113.

9. Cookies

This website does not currently use cookies for tracking or analytics purposes. If this changes, this policy will be updated and a cookie consent mechanism will be added.

Your browser may set strictly necessary cookies as part of normal web functionality (for example, to maintain a session). These are not set by us.

10. Third-Party Links

This website contains links to third-party websites (for example, Thames Water). We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will be updated accordingly. Continued use of this website after changes are made constitutes acceptance of the updated policy.